At Photon Surgical Systems Ltd we understand the importance of keeping your medical / veterinary equipment in good working order at all times and the inconvenience and stress it causes when equipment becomes non-operational.
We have been providing efficient, high quality and competitively priced technical support to our customers for decades. Our Engineers have a wealth of experience and work on various makes and models of equipment, both current and discontinued.
Having your Medical Equipment serviced on an annual basis is highly recommended not only by us but by the manufacturers themselves. Many of our products come with extended parts warranties (*subject to the condition that the equipment is serviced regularly by the supplier). Equipment such as X-ray generators need to be inspected annually in keeping with RCVS regulations.
During an annual service from one of our experienced engineers your machine will be vigorously inspected and tested, thoroughly cleaned and all hair and artefacts removed (where applicable) and potential faults identified & resolved before they become an issue.
If you have multiple items of medical equipment that require annual servicing, why not ask for a quotation for a multi-service deal? The more pieces of equipment we service in a single visit, the higher the discount we can offer – lower prices and less downtime – perfect for a busy Veterinary practice.
Why choose Photon Surgical Systems?
The Engineering Team
We have a highly skilled and experienced team of Engineers out on the road and a well-equipped workshop for in-house repairs at our Engineering Centre in Gloucestershire.
Workshop Repair Centre
Our in-house repair centre provides after-sales support and advice on all Equipment, Repairs, Servicing and Calibration. We service and repair Monitors, Infusion Pumps, Microscopes, Heating Units, Centrifuges, Suction Units, Diagnostics Sets, Electro-surgical Units, Autoclaves, Lighting and much more
Customer Services Team
Our Customer Services Teams provide Telephone Support, Assistance and Organise Engineers visits when required. Most of our team has been in the Veterinary and Medical Equipment field for years, enabling them to use their knowledge and expertise to help.
We have a team of highly skilled and experienced Field Service Engineers based throughout the country, supported by our Customer Services Team who provide telephone advice and assistance.
We have an extensive stock of spare parts at our Engineering Centre for both current and many discontinued products We always try to repair rather than replace when possible. We aim to get your equipment operational as quickly as we can. We prioritise breakdown calls when equipment is not working and will always endeavour to get an Engineer to you the next working day. If we are unable to do so, we have loan equipment that we can provide to get you up and running until we can repair your equipment. We also offer all of our customer’s free telephone advice between the hours of 9 am and 5 pm Monday to Friday.
We have been providing new and used medical equipment to vets for decades. Our highly experienced team includes skilled Engineers and Technicians as well as trained Veterinary nurses who understand not only how the equipment works but the applications too.
We can provide a consultation service helping you to plan for a new practice (opening or refurbishment). A consultation ensures that you procure the best equipment and utilise all of the available space. Our extensive range of new and pre-owned equipment blended with our industry-leading knowledge means that we can tailor your needs within your available budget. Finance Options Available – Ask for more info.
New equipment comes with up to 5 years parts and 12 months labour warranty.
All Pre-owned equipment is inspected, serviced, calibrated and comes with a 3-month warranty.
If we sell it, we support it.